Customer Issue: The customer heard a loud bang in her garage, and upon investigating, found that one of her extension springs had snapped and needed to be replaced.
Our Solution: Our team disconnected the door from the opener for safety, as well as clamped it to keep it from moving. The tension was released from the springs in order to carefully remove what was left of the broken spring. A new extension spring was installed and the tension was returned to the springs before the opener was connected again.
Garage Door Troubleshooting
Customer Issue: The customer’s garage door would not open, but the opener seemed to be fine.
Our Solution: After double-checking the automatic door’s self diagnostic lights to make sure the issue wasn’t with the opener, our technicians inspected the door and found that the safety lock was jammed in place. Some work with the power tools, followed by cleaning and lubrication, restored its mobility.
Customer Issue: Wanted a wall mounted opener.
Our Solution: Our technicians installed the LiftMaster 8500W direct drive opener, which is a space saving model that minimizes noise and vibration because it is mounted on the wall as opposed to the ceiling. The motor unit came with all the newest technology including battery backup and home connectivity features.
Garage Door Installation
Customer Issue: Needed a door for a new garage.
Our Solution: Our technicians inspected the new garage and the layout of the house and discussed the preferences of the customer and helped him arrive at a decision. We then installed an Almond colored Long Panel garage door from the Amarr Hillcrest collection, which is made from insulated and durable low-maintenance steel.
Garage Door Off Track
Customer Issue: Rollers got out of the track.
Our Solution: Our technicians noticed that the tracks were out of alignment, which caused a few rollers to slide out. We used a level to check the position of the sections and carefully adjusted the brackets accordingly. We then reinserted the rollers to their correct place and repaired the slight bending that occurred.